Return and Refund Policy

At Smartyd, we are dedicated to providing topquality products and outstanding customer service. Please refer to the details below regarding our Return and Refund Policy to address any concerns related to your purchase.

I. Return Eligibility

1.⁠ ⁠Defective or Damaged Products: If your item arrives damaged or with a defect, please notify us promptly so we can arrange a replacement without delay.

2.⁠ ⁠Incorrect Products: Should you receive an item that is not as described or the wrong product, you may return it within 7 days of delivery.

3.⁠ ⁠Return Conditions: Returned products must remain unused, in their original packaging and condition. Items that have been used or are no longer in their original state may not qualify for a return.

II. Return Process

1.⁠ ⁠Notification: To initiate a return, please reach out to our customer support by emailing us at smartydigitals@gmail.com or messaging us on WhatsApp at +91 8010724275. Please include the following details:

    Order number

    Product details

    Reason for return

2.⁠ ⁠Return Authorization: We will provide return instructions and issue a return authorization number if applicable.

3.⁠ ⁠Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases of manufacturing defects or incorrect items.

III. Refund Process

Refunds are generally processed within 7 to 10 business days upon receiving the returned item.

IV. Replacements

1.⁠ ⁠Defective Products: For products found to have defects or damages, a replacement will be arranged promptly after the return process is completed.

2.⁠ ⁠Incorrect Products: If you received an incorrect product, we will dispatch the correct item as soon as possible.

V. Warranty

All products are covered by a oneyear warranty against manufacturing defects. This warranty excludes damages from misuse, accidents, or normal wear and tear.

VI. Contact Information

If you have any questions or wish to initiate a return, please reach out to us at:

Email:smartydigitals@gmail.com  

Mobile: +91 8010724275

VII. Shipping Policy

Orders are generally shipped within 7 days of purchase.

Company Address  

Scanstandy  

Sr. No. 209, Bhagirathi Nagar,  

Subhash Mandap Decorators,  

Sade Satra Nali Road, near Handball Stadium,